Refund & Cancellation Policy
Last updated: November 04, 2026 • Effective Date: January 1, 2026
Strict No-Refund Policy — All Sales Are Final
At PrintKaro, all payments made on our platform—including customer walk-in print orders and shop owner SaaS subscription plans—are strictly non-refundable and non-transferable under any circumstances. Please review your orders and plans carefully before confirming payment.
1. Customer Walk-in & Online Print Jobs
Due to the instantaneous, automated nature of digital document spooling and physical printing:
- No Cash or Digital Refunds: Once payment is authorized (via UPI, QR scan, or cash), print jobs are immediately committed to the counter printer spooler. No refunds, cancellations, or reversals will be granted under any circumstance.
- Hardware / Jam Guarantee (On-the-Spot Reprint): If your physical print fails due to an unexpected printer malfunction, paper jam, power cut, or ink shortage at the shop counter, you are entitled to a complimentary reprint of the failed document. Simply notify the shop counter operator on the spot. No monetary refund will be issued.
- User-Provided Content & Setup: Customers bear full responsibility for reviewing document previews, page counts, color modes (Black & White vs. Color), and orientation before making payment. We do not provide refunds or reprints for user errors such as typos, low-resolution source files, or accidental duplicate submissions.
2. Shop Owner & Agent SaaS Subscriptions
- Subscriptions Are Non-Refundable: All SaaS subscription fees (Starter+, Pro Commercial, Enterprise Multi-Counter) are fully non-refundable upon payment. No full, partial, or pro-rata refunds will be provided for early termination, unused days, or change of mind.
- Cancellation of Auto-Renewal: Shop owners may cancel their recurring subscription at any time via the Plan & Billing section of the dashboard. Cancellation stops subsequent recurring charges from occurring on future billing cycles.
- Access Until Period End: Upon cancelling recurring billing, your account and desktop agent license will remain operational until the conclusion of your current paid billing period, after which it will expire without any monetary refund.
3. Chargebacks & Dispute Policy
By using PrintKaro, you agree to resolve any billing inquiries directly with our support team. Initiating fraudulent chargebacks, bank disputes, or payment reversals without prior communication constitutes a breach of our Terms of Service and may result in immediate and permanent termination of your agent account and legal action to recover associated fees.
4. Contact & Support
If you have any questions regarding this policy or need assistance with your service, please contact us: